Why is my Comcast Xfinity service not working?
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 123,072 ratings
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Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:Saint Albans, Brooklyn, New York City, Burien, Seattle, Tacoma, Lima, North Wales, Shrewsbury, Dallas, Lowell, Washington, D.C., Chicago, Westland and Irving.
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| City | Problem Type | Report Time |
|---|---|---|
 Amesbury | Phone | |
| Inwood | Internet | |
| Saint Albans | Internet | |
| Brooklyn | ||
| New York City | Internet | |
| Burien | Wi-fi |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Dior (@DiorLmaoo) reported
@FaZeSway comcast is so bad
- Ay Ay Ron (@Kazadi91) reported
@comcastcares there’s been an outage all day with different varying times. Is this going to reflect differently on my bill?
- Stephen Koza (@stephenkoza) reported
Update: Comcast doesn’t check their Twitter, but they do monitor exec inboxes for this sort of thing. Problem solved.
- Virtual Viper (@LaserDragons) reported
@charlesfitz I use my own cable modem, so you can image comcast's support scapegoat everytime I have an issue..
- Richard G 🇦🇺 (@Richard70003773) reported
@Breaking911 I wonder if comcast or one of the other really ******* terrible companies will be in charge of such.Feels like probably giving money to people who do not deserve it.Or wanting more people on twitter or some ****.
- Becky Lucid (@fannyseat) reported
xFinity issues - you must go through SM - #TomKarinshak this is horrible when some issues "conversation with a person" especially dealing with services! Call resulted in a different companies "pitch" horrible CS!
- Rosmel Cárdenas (@rosmelcardenas) reported
@comcast is the worst Customer Service ever. Nobody knows how resolve issues. They deny to transfer you with a Supervisor. Then somebody for an different department call you and have no clue about the issue. They call you back and when you return the call, nobody knows anything.
- Rebecca Felber (@RebeccaFelber) reported fromOakton, Virginia
@comcast so unbelievably frustrated with you. 4 times I have contacted CS to stop a router delivery, twice we were told it was taken care of and yet the router was just delivered to a house we don’t live at!!!! Someone needs to fix this immediately.
- Charles Fitzgerald (@charlesfitz) reported
@comcastcares When I get my backup network, going to connect a webcam facing the cable modem and will just send the Comcast tech a link when they ask which lights are blinking.
- JQuass (@JQuassOW) reported
@overwatchleague @LAValiant @Xfinity That's okay, this org deserve any support. I think ill pass.
- Alan (@thesecondalan) reported
@overwatchleague @LAValiant @Xfinity Can’t say I support the actions of the team, but I wish the best for the players!
- angie (@angiebtww) reported
@FaZeSway comcast terrible
- Theresa Amos (@TheresaAmos13) reported
Finally a text from @Xfinity to tell me a Tech is coming (at a time that requires me to cancel a previous obligation)! But JK!!!! A text says the Tech is here, but he must be invisible because an hour and a half later, still no one.
- Anubis Gremory (@Anubis_Gremory) reported
Welp never mined My internet is not up for streaming.. thanks comcast you suck
- sachin (@sachmath17) reported
Really just want to shout out @Xfinity for having some of the consistently worst customer service I’ve experienced. Moving my entire apartment was easier than getting my modem in my new place set up.
- paul (@PaulSilanoJr) reported
So add @Xfinity to the list of services I’ll never ever use again along with Budget. Worst customer service I’ve ever experienced.
- DrawTogether (@DrawTogether14) reported
I'm so tired of this crap @Xfinity
- Juvenate (@WTSHeals) reported
Officially dumping AT&T Fiber and going back to Xfinity. AT&T might be faster “when it works” but Comcast is more reliable. The lag spikes I get while gaming with AT&T are awful. Never had that problem with Comcast.
- Charles Fitzgerald (@charlesfitz) reported
@aviel @comcastcares We’re only two hours into this outage, so way too early to rule anything out...
- **Becky Auer** (@beckyauer) reported
Come ON @comcast 9 days in a row with our internet on and off. Can't get ANY work done! Called in. No appts for DAYS. We are on our 3rd tech when we know it's a street issue. All the neighbors are out too. So sick of not getting a LIVE person! Begging for help. #palmbeachF:
- slawxy (@slawxy) reported
bro why is xfinity so horrible now
- Matthew Minder (@mondaylmao) reported
@kmmcpherson1 @CenturyLinkHelp true. the only thing xfinity does better is faster tech support and they have money to fix problems on their end. centurylink takes so long to speak to a human as well as they won’t fix issues on their end unless you petition
- Antifa reply guy, ❄ ❄❄❄ or John, whatever works (@johnthejanitor) reported
@udubgal **** Comcast, I'm getting rid of them Monday
- Anant (@asajnani) reported
@comcastbusiness Comcast retains customers by dropping calls or transferring to different departments instead of cancellation department! Tried 5 times in last week. Wasted 3 hours. Learn about customer service from T-Mobile!
- Vcoolwater (@vcoolwater) reported
@TalkNats Too bad - no one can watch it outside Comcast.
- **** Sowa (@Mediagig) reported
@PCMag “Free” a relative term. You essentially get what you pay for. Pls give info on comparative #StreamingQuality. Eg soccer on @peaco*ckTV plus very bad vs ESPN+. #Comcast beancounters rule.
- Aime DeWitt (@_Skol_Sister_) reported
@comcastcares how can I get in touch with someone who can help me? One of your techs was doing work in my area and left a bag on the street where he was working, I'd like to make sure it gets back to him. I tried calling and it wants me to verify an account I don't have.
- Bzrxk (@Bzrxk1) reported
@FaZeSway Comcast sucks I have the same problemmmmmmss 🤬
- paul (@PaulSilanoJr) reported
@JoseO21 @Xfinity Basically sent a charge to us two years later, someone told us they’d waive it, never got waived, now sitting on the phone for 1.5+ hours as they refuse to honor waiving it
- Codfish Johnny (@CodfishJohnny) reported
Here’s an idea for @comcast Instead of having a salesman call me, try a program of random calls from an actual tech person: “Hi there! Are there any things you’d like to change about your experience? Any nagging issues you haven’t called about?”
